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Payment and collection messages are automated, transaction-triggered communications designed to remind, prompt, and assist customers in completing a payment. From due date nudges to failed transaction follow-ups, these messages reduce friction and delay in financial workflows.
With TekFusion, you can trigger these alerts based on payment events, billing systems, or CRM workflows, and deliver them through the most effective channel—SMS, WhatsApp, RCS, Chatbots, or Voice.
✅ Faster Payment Collection
Automated reminders reduce delays and improve payment turnaround.
✅ Lower Operational Costs
Reduce the need for manual outreach through AI-powered messaging bots.
✅ Higher Customer Retention
Use polite nudges instead of aggressive collection calls—improves customer experience.
✅ Channel Flexibility
Deliver payment requests via SMS, WhatsApp, RCS, or voice—based on what your customer responds to.
✅ Smart Escalations
Automatically escalate to alternate channels (voice/email) if primary message is ignored.
✅ Secure and Verified Messaging
Send payment messages via Meta-verified WhatsApp and carrier-trusted SMS with encryption assurance.
| Product | Role in Payments & Collections |
|---|---|
| SMS | Send fast, universal payment reminders with payment links or OTPs for authentication |
| WhatsApp Business API | Enable secure, interactive payments with clickable buttons, quick replies, and real-time support |
| RCS | Send branded billing messages with payment cards, due date selectors, and direct action buttons |
| Integrated Chatbots | Handle payment inquiries, due date extensions, or invoice resolutions via conversational bots |
| Event Trigger | Notification Channel | Example |
|---|---|---|
| Invoice Due Date Reminder | SMS + WhatsApp | “Your invoice of PKR 5,500 is due tomorrow. Tap here to pay instantly.” |
| Failed Payment Follow-Up | WhatsApp + Voice | “We couldn’t process your payment. Please retry or contact support.” |
| Subscription Renewal Request | RCS + Chatbot | “Your plan renews this week. Would you like to change your billing method?” |
| Loan Installment Notification | WhatsApp + SMS | “Reminder: Your EMI of PKR 7,000 is due on 28th. Tap to pay or extend.” |
| Dunning Cycle Alert | Voice + SMS + Email | “Your account is past due. Final attempt before service interruption.” |