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Alerts and notifications are automated, event-driven messages sent to customers, staff, or partners to inform them about important actions, updates, or risks—in real time.
Whether you’re alerting users about a payment failure, confirming a medical appointment, or notifying your team of system downtime, these messages must be instant, reliable, and actionable.
✅ Instant Delivery, Everywhere
Reach users even on low-end phones (via SMS) or rich apps (WhatsApp, RCS).
✅ Reduced Manual Work
Let chatbots manage confirmations, follow-ups, and reschedules automatically.
✅ More Actionable Communication
With buttons, links, maps, and voice prompts, your messages don’t just inform—they drive action.
✅ Lower Costs, Higher Efficiency
Avoid call center load by deflecting repetitive tasks to messaging.
✅ Reliable Redundancy
Missed the WhatsApp? We’ll fall back to SMS or a voice call—ensuring the message gets through.
Alerts and notifications are automated, event-driven messages sent to customers, staff, or partners to inform them about important actions, updates, or risks—in real time.
Whether you’re alerting users about a payment failure, confirming a medical appointment, or notifying your team of system downtime, these messages must be instant, reliable, and actionable.
✅ Instant Delivery, Everywhere
Reach users even on low-end phones (via SMS) or rich apps (WhatsApp, RCS).
✅ Reduced Manual Work
Let chatbots manage confirmations, follow-ups, and reschedules automatically.
✅ More Actionable Communication
With buttons, links, maps, and voice prompts, your messages don’t just inform—they drive action.
✅ Lower Costs, Higher Efficiency
Avoid call center load by deflecting repetitive tasks to messaging.
✅ Reliable Redundancy
Missed the WhatsApp? We’ll fall back to SMS or a voice call—ensuring the message gets through.
| TekFusion combines multiple messaging technologies to ensure your alert always lands—loud and clear. | |
| Product | Role in Alerts & Notifications |
|---|---|
| SMS | Universal reach, fastest open rate; ideal for confirmations, OTPs, and reminders |
| WhatsApp Business API | Rich, verified messaging; great for secure alerts, bookings, and feedback |
| RCS | Interactive mobile-native messaging; perfect for branded alerts with buttons, maps, QR |
| Integrated Chatbots | Automate customer responses or follow-up actions after alerts |
| Voice Messages | Use as backup for high-priority alerts when SMS/WhatsApp fail or for accessibility |
| With TekFusion, you can send alerts automatically based on events inside your systems: | ||
| Event Trigger | Notification Channel | Example |
|---|---|---|
| Payment Due / Overdue | SMS + WhatsApp | “Your invoice is due tomorrow. Click here to pay now.” |
| Failed Delivery | SMS + Voice | “We couldn’t deliver your package. Tap to reschedule.” |
| Appointment Confirmed | RCS + Chatbot | “You’re confirmed for your 2PM visit. Need to reschedule?” |
| Abandoned Cart | WhatsApp + Chatbot | “Forgot something? Still available. Need help?” |
| System Downtime | Voice Alert + SMS | “Critical: Server 03 is offline. Immediate attention needed.” |